Frequently Asked Questions

Sweet Hair Professional currently ships to the United States and Puerto Rico.

Yes, shipping to the United States is available.

Yes, shipping to Puerto Rico is available.

Yes, free shipping is available on qualifying orders.

Orders over $120 USD qualify for free shipping.

Yes, delivery times may vary depending on the destination and region.

No. Shipping is calculated at checkout unless the order qualifies for free shipping.

Major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Yes, installment options may be available depending on the selected payment method.

Yes, international credit cards are accepted.

Yes, the website uses secure, encrypted payment platforms.

Returns are accepted within 30 days of receiving the order, subject to conditions.

You have 30 days from the delivery date to request a return.

Opened or used products, personal care items, sale items, and gift cards.

By contacting mkt@sweethair.com.br with your order details.

Once approved, refunds are issued to the original payment method and may take a few business days, depending on the bank.

Direct exchanges are not available. You must return the item and place a new order.

Information such as name, email address, shipping address, phone number, and payment details.

Only with essential partners, such as payment processors and shipping providers.

Yes, the company uses security measures and encryption to protect customer data.

Yes, you may request data deletion by contacting the company.

No, you can check out as a guest.

Faster checkout, order tracking, and access to purchase history.

Yes, through your account or via order confirmation emails.

Through the Contact page or by email at mkt@sweethair.com.br.

Yes, customer support is available via the website contact form and email.